📋 Terms and Conditions
Consumer Lifeline Solutions

Last Updated: October 10, 2026 | Effective Date: Upon Publication

1️⃣ GENERAL PROVISIONS

1.1 Acceptance of Terms

By registering, accessing, or using the Consumer Lifeline Solutions platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as all applicable policies and guidelines. If you do not agree, please do not use our platform.

1.2 Purpose of Platform

Consumer Lifeline Solutions is a digital commerce, rewards, and service platform that connects Members, Merchant Partners, and Delivery Riders. Our goal is to create mutual value through legitimate commerce, fair rewards, and reliable services.

1.3 Amendment of Terms

We reserve the right to update these terms when necessary. Changes will be posted on this page with the revised date. Continued use of the platform after changes constitute your acceptance. Material changes that affect your rights or obligations will be announced 7 days in advance.

2️⃣ DEFINITIONS

3️⃣ ACCOUNT REGISTRATION & ELIGIBILITY

3.1 Who May Register

• ✅ Must be at least 18 years of age
• ✅ Must be a natural person — one account per individual only
• ✅ Must provide accurate, complete, and current information
• ✅ Registration is free — no mandatory purchase required to join

3.2 Account Security

• You are responsible for keeping your login credentials confidential
• Do NOT share your account or password with anyone
• Notify us immediately if you detect unauthorized access
• We are NOT liable for losses caused by compromised passwords due to your inaction

3.3 Referral & Genealogy Rules

• ✅ You may only invite people you know personally
• ✅ New members may join using your unique referral code
• ✅ Once placed in the genealogy tree, position cannot be moved or transferred without Company approval
• ❌ No Buying/Selling of Positions — Genealogy positions are NOT for sale
• ❌ No Duplicate/Fake Accounts — Creating fake accounts is grounds for immediate termination
• ❌ No Coercion — You may not pressure or force anyone to join or purchase

4️⃣ MEMBER RIGHTS & RESPONSIBILITIES

4.1 Your Rights as a Member

• ✅ Access your personal dashboard, wallet, and transaction history
• ✅ Earn rewards and cashback based on your qualified activities
• ✅ Refer others and build your network
• ✅ Withdraw your available funds subject to our withdrawal policy
• ✅ Receive courteous and timely support from our team
• ✅ Terminate your account at any time

4.2 Your Responsibilities

• ✅ Use the platform only for lawful purposes
• ✅ Provide truthful information at all times
• ✅ Comply with these Terms and all applicable laws
• ✅ Do NOT abuse, exploit, or manipulate the system
• ✅ Do NOT misrepresent the platform, potential earnings, or compensation plan
• ✅ Be respectful — treat fellow Members, Merchants, Riders, and Staff with courtesy

5️⃣ MERCHANT PARTNER TERMS

5.1 Merchant Obligations

• ✅ Provide accurate business information, valid government registration, and permits
• ✅ Ensure all products/services offered are legal, genuine, and accurately described
• ✅ Fulfill orders accurately and within agreed timelines
• ✅ Honor all published prices and promotions
• ✅ Maintain sufficient funds in your Credit Wallet to cover rewards and commissions
• ✅ Notify us immediately of any pricing errors or stock shortages

5.2 Merchant Payment & Rewards Rules

• ✅ Shopping Wallet Payment: Net amount goes to your Sales Wallet — NO deduction from Credit Wallet
• ✅ External/Cash Payment: Base amount will be DEDUCTED from your Credit Wallet to fund rewards — this is agreed compensation for customer acquisition
• ✅ You are responsible for monitoring your own wallet balances
• ✅ We are NOT responsible for insufficient funds in your wallet — orders may be paused automatically if balance is too low

5.3 Merchant Commission & Fees

• ✅ Commission rates, reward allocations, and fees are agreed upon during onboarding
• ✅ We reserve the right to adjust rates with 15 days' prior notice
• ✅ You may terminate your partnership if you disagree with changes

6️⃣ RIDER TERMS & CONDITIONS

6.2 Rider Obligations

• ✅ Possess valid driver's license, vehicle registration, and required insurance
• ✅ Maintain your vehicle in safe and roadworthy condition
• ✅ Accept or decline delivery requests freely — no forced assignments
• ✅ Deliver items safely, intact, and within estimated time
• ✅ Treat customers with professionalism and respect
• ✅ Follow traffic laws and safety regulations at all times

6.3 Delivery Fees & Payments

• ✅ Delivery fee rates are displayed clearly BEFORE you accept a job
• ✅ Fees are credited to your wallet upon successful delivery confirmation
• ✅ Deductions may apply for cancellations, late deliveries, or damaged items — details will be provided
• ✅ We are NOT liable for lost income due to lack of delivery requests

7️⃣ REWARDS, CASHBACK & COMMISSION RULES

7.1 How Rewards Are Calculated

• ✅ Rewards are calculated based on confirmed, completed, and non-refunded transactions only
• ✅ Rates, percentages, and qualification requirements are subject to change with proper notice
• ✅ The Company reserves the right to correct calculation errors — adjustments will be visible in your transaction history

7.2 When Rewards Are Credited

• ✅ Cashback and commissions are credited AFTER order is marked DELIVERED/COMPLETED and any return period has passed
• ✅ Processing times vary — please allow reasonable time for verification
• ✅ Refunded, cancelled, or disputed orders will have corresponding rewards REVERSED

7.3 Qualification Requirements

• ✅ Only legitimate, genuine purchases qualify — no fake, self-ordering, or circular transactions

8️⃣ WALLET, PAYMENTS & WITHDRAWAL POLICY

8.1 Wallet Balances

• ✅ All balances are shown in Philippine Peso (₱)
• ✅ Every transaction is recorded in your Transaction History — check it regularly
• ✅ If you believe there is a discrepancy, contact Support within 7 days of the transaction date

8.2 Withdrawal Rules

• ✅ We will NEVER ask you to pay money just to withdraw your own funds
• ✅ Withdrawals may be held for verification if there is unusual activity — this is for YOUR protection

8.3 No Refunds Policy on Purchased Items

• ✅ Refunds follow the Merchant's return policy — disputes should be resolved directly with the Merchant first
• ✅ Cashback/rewards already credited from a refunded purchase will be deducted back from your wallet
• ✅ Wallet funds are NOT refundable to cash unless required by law — they remain as platform credits until withdrawn normally

9️⃣ PROHIBITED ACTIVITIES

❌ YOU AGREE NOT TO:

• ❌ Create fake, duplicate, or sock-puppet accounts
• ❌ Use bots, scripts, or automation to access the platform
• ❌ Share your account credentials or allow others to use your account
• ❌ Misrepresent income potential or make false claims about the platform
• ❌ Harass, spam, or coerce others into joining or purchasing
• ❌ Use the platform for illegal products, services, or purposes
• ❌ Interfere with platform security, functionality, or data
• ❌ Reverse-engineer, copy, or distribute our system or code
• ❌ Conduct chargebacks or disputes against legitimate platform transactions
• ❌ Transfer your account or position to another person without written approval

⚠️ CONSEQUENCES OF VIOLATION:

🔟 INTELLECTUAL PROPERTY

• ✅ All content, design, logos, software, and materials on the Platform are the exclusive property of Consumer Lifeline Solutions
• ✅ You may NOT copy, reproduce, or distribute our materials without written permission
• ✅ You are granted a limited license to use the Platform for your personal, non-commercial participation only
• ✅ You may share our official marketing materials as provided — you may NOT create your own versions using our brand assets

1️⃣1️⃣ LIMITATION OF LIABILITY

• ✅ The Platform is provided on an "AS IS" and "AS AVAILABLE" basis
• ✅ We do NOT guarantee uninterrupted service — maintenance, updates, or technical issues may occur
• ✅ We are NOT liable for losses caused by:
  • Changes in laws, regulations, or government orders
  • Internet outages, system failures, or third-party service disruptions
  • Your own actions, errors, or failure to follow our Terms
  • Merchant or Rider actions — we facilitate but do not guarantee third-party performance
• ✅ Our maximum total liability to any User shall NOT exceed the total amount you have personally deposited into the Platform

1️⃣2️⃣ AMENDMENTS & TERMINATION

12.1 Changes to Terms

We may update these Terms. Material changes will be notified via platform announcement or email. Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the platform.

12.2 Account Termination

• You may close your account at any time by contacting Support
• We may suspend/terminate your account if you violate these Terms
• Upon termination:
  • Your access will be revoked
  • Any pending transactions will be completed or cancelled appropriately
  • Remaining verified funds will be released to you, minus any fees or deductions for legitimate charges

1️⃣3️⃣ DISPUTE RESOLUTION

13.1 For Members & Merchants

• ✅ Step 1: Contact Support first — describe the issue clearly with reference numbers and photos if possible
• ✅ Step 2: Allow up to 7 business days for investigation and resolution
• ✅ Step 3: If unresolved, escalation to Management
• ✅ Step 4: If still unresolved, parties agree to attempt amicable settlement before resorting to legal action

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal proceeding shall be filed in the proper courts of Makati City, Metro Manila.

1️⃣4️⃣ CONTACT INFORMATION

Consumer Lifeline Solutions
📍 [Metro Manila, Philippines]
📧 consumerlifelinesolutions@gmail.com
📞 [09919685872]
🕒 Operating Hours: Monday–Saturday, 9:00 AM – 6:00 PM